TILLI, your aftercare partner

Do you want to offer alteration or repair services to your customers? Are you looking to adopt a more circular model, commit to the sustainability of your products or reduce your environmental impact? For 8 years now, Tilli has been a European leader in aftercare services and is expert at designing custom-made solutions for our partners, protecting your pre-existing aftercare model while bringing it to the next level.

Leather artisans
Leather artisans

The TILLI Expertise

An omnichannel


We ensure a smooth, fast and unified integration across all your distribution channels to offer the best aftercare services to your customers.




An all-in-one plug-in that integrates with your e-commerce tools, allowing your customers to book Tilli's services in just a few clicks.

In store

In store


A platform allowing your salespeople to book Tilli's services for your customers, either for pick-up & collect or at home.

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A powerful

network of artisans

605Local artisans professionals carefully selected
155000Repairs and alterations executed through the mastery of various expertise
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Repair Bonus Scheme
TILLI Artisans, all accredited by Refashion

A strategic asset

Optimize your sales channels

bullet pointReduce e-commerce returns
bullet pointConvert more customers and create upsell opportunities
bullet pointIncrease drive to-store and to-site
bullet pointFacilitate resale and rental cycles.
bullet pointMonitor your numbers in real time
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Enhance your CSR strategy

bullet pointExtend the product's life cycle
bullet pointReduce CO2 emissions
bullet pointCollect key data on your products and prepare for the repairability obligations imposed by French/European legislation
bullet pointEco-design your products.
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Elevate your customer relationship

bullet pointBoost customer loyalty
bullet pointOwn your customers' aftercare journey
bullet pointDeliver a unique experience
bullet pointDevelop emotional attachment to your products
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Repair Bonus Scheme

Access our community of certified artisans and provide your customers with repair services at a discounted rate, thanks to the repair bonus.

Additional offers

We complete

the loop

Tilli Care warranty

Tilli Care warranty

The need for repair is unpredictable, Tilli Care anticipates it! Offer our warranty to your customers at the time of purchase to cover your products against wear and accidental damages.

In-store experience

In-store experience

At your stores, our artisans host personalisation, repair or upcycling workshops.

Our Partners

Maison StandardsGaleries Lafayette, retoucheries ParisBHV, retoucheries Paris
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"At ba&sh, promoting sustainable fashion is at our core. Embracing alterations and repairs is a key part of this commitment. Repairing and altering garments helps extend the lifespan of clothing and allows them to be valued throughout their different stages of life. Choosing to partner with Tilli was an obvious decision; they provide trustworthy, meticulous, and artisanal services, offering a practical solution to a current challenge." Pierre Arnaud Grenade - CEO

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"Nothing is worse than knowing that our trousers have never been worn because our customer was too lazy to have them hemmed." Rodolphe Gardies - Co-founder

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“Our customers are demanding eco-friendly initiatives, so they regularly ask us for a solution to repair their clothing.” Nicolas Rohr - Co-founder