How it works
Select your country
How it works
1
Book
your service
Tell us what you want fixed or altered (clothes, decoration, bags & shoes) and get a first quote in less than 2 minutes
2
Get the best-
in-class artisan
Send off your items from France to our in-house Parisian ateliers or book an appointment directly at your home if we have an artisan onsite
3
Wear your favorite
piece again
Validate the final quote with your artisan and get your items back within 3 to 15 days
Need help for anything ?
Frequently asked questions
What is Tilli ?
How long will it take for my item to be repaired / restored?
Where is the service available?
How much will it cost?
Which products can be altered / repaired?
Is it possible to have custom-made and bespoke creations ?
Home service
How does the home service work?
How can I book an appointment ?
Is making a quote mandatory ?
Who are the Tilli Artisans ?
Which products can be altered/ repaired with the at-home service ?
Is it possible to have custom-made and bespoke creations ?
How long will it take to get my item(s) altered / repaired?
Where are you available for at-home appointments?
Do I need to provide materials, like a zipper?
Do I need to prepare anything before my appointment ?
I have a lot of items to alter, is it possible to manage my order progressively ?
I need to cancel or postpone an appointment. How can I do that ?
I need to modify my personal details, how can I do that ?
Is it possible to change my address between two appointments?
I had the first appointment, but ultimately my request is unfeasible, what happens now?
I accepted the quote offered by the Artisan but after some thought, I no longer wish to use Tilli's service. Can I cancel my order?
If I order alterations again, can I be matched with the same couturier as last time?
I live in a city that is not served, what should I do?
I have leather accessories (Bags - Shoes) to repair. Can I turn to Tilli?
And what if I have an issue with the alterations made ?
Parcel service
How does it work ?
How can I send my products?
How much does the delivery cost?
Should I take insurance ?
What types of services can I order?
Which products can be altered / repaired?
I lost weight and my jeans are now too wide at the hips. Can I send them to you?
Is making a quote mandatory?
What happens if I decline the final quote?
How long before I can get my items back?
Why is the parcel service not available in my region?
Do I need to provide materials, such as a zipper or buttons?
Can I change my delivery address?
I cannot find the alteration or repair option that suits me. What should I do?
Is it possible to have custom-made and bespoke creations?
And what if I have an issue once I receive my items ?
Payments
How do I pay for the service?
How much will it cost?
What does your pricing include ?
Is there a minimum order amount ?
Why do you ask for my card's details before the first appointment ?
What are the accepted payment methods ?
How can I get my invoices ?
Others
How can I work with you ?
Is there an app ?
I love your service, how can I refer my friends ?
