1
Diagnose your pieces
Make a first estimate on our website by indicating the type of pieces and services you want.
You will then receive a confirmation of your order and the shipping label for your parcel by email.
2
Post your parcel
Place your items in a cardboard box or envelope and stick the label on the outside. Then drop off your parcel at the chosen collection point.
To reduce transport costs, we advise you to group your products with those of your family, friends or neighbors ;)
3
Validate the final quote
We inform you as soon as our workshop has received your parts, then our makers validate the final estimate with you.
Should any adjustments be necessary, your Tilliste will contact you by e-mail or during a virtual meeting.
4
Receive your pieces
We repair and return your parts within 7 to 15 days after the final estimate validation.
You'll receive them within 2 to 3 working days, either in a drop-off point or directly at your home, depending on the chosen delivery method.
Get your pieces... and start a new life with them!
9.4/10
"Beyond the website's highly effective user experience, there's an exceptional human touch to the service. I was pleasantly surprised by the professionalism and the quality of the service. The couturière was also delightful. I wholeheartedly recommend it, 100%."
Alice P
"Quick, efficient, beautiful work for a reasonable price. I highly recommend!"
Victoria C
"When everyone else said 'That's impossible!' Tilli made it happen, and they nailed it. Mixing technical know-how with a friendly vibe makes the whole experience just awesome."
Eric L
Tilli offers a one-of-a-kind service designed to care for and repair your everyday items, ranging from clothing and household textiles to bags and shoes. You have three convenient options: schedule an appointment for one of our skilled Artisans to visit your home, send your items to us by mail, or visit our ateliers located in Paris.